Online service delivery is proving to be very efficient and convenient in Kenya. 2 years ago, you could not get an e-mail reply from many of the government institutions' websites if you contacted them via their contact form. That's still the case today in a few of them.
A lot of things have changed in how freelancers transfer their earned income online since the year 2013. Then, if a client paid an independent professional directly via Paypal, or on a freelancing service platform; it was really hard to withdraw the funds directly to your bank account.